Terms of Sales

  1. Visits and wine tasting
    1. If WE have to change the time and / or date:
      Upon your reservation, if we are unable to welcome you at the desired time and date = we will contact you to suggest a solution that will suit you.
      In the case mentioned above, if unfortunately we cannot find an agreement on a new time and we are obliged to cancel your visit => we will refund your entire reservation.
    2. If YOU want to change the time and / or date:
      Change of date and time possible according to our agenda, contact us on 02 47 23 93 04 or groupe@pereauguste.com
    3. Cancellation, date change or change in the number of participants:
      > 96h before the date = 95% refund
      Between 96h and 48h before the date = 50% refund
      Cancellation the day before or the day d = no refund
    4. Reservation and payment of the “Discovery of the vines” or of the “All Thing” visit BEFORE agreeing on the day and time: reimbursement of 95% of the amount committed
  2.  Mixing:
    • The wines are sold in boxes of 6 bottles.
    • Mixing of cardboard is authorized.
  3. Delivery with “Mondial Relay”
    • The customer is responsible for the choice of the relay point. If the customer wishes to change relay point after the parcel has left = the costs of changing relay point are fully borne by the customer.
    • When the package arrives at the relay point, the customer receives an SMS and / or an email = the package will be available for a maximum of 7 calendar days (Saturday and Sunday included). After this time, the package will be returned to the vineyard. Two solutions if this case arises:
      The customer can pay the transport costs again in order to make a new delivery.
    • The customer can choose to be reimbursed for the amount of the wine. The transport having taken place, the transport costs will not be reimbursed.
    • With MONDIAL RELAY: If the package presents a problem, it is preferable that the customer ACCEPTS the package and then communicates the problem to the domain with photos. An amicable solution will be found between the client and the domain.
  4. Home delivery
    • The customer is responsible for the address entered. If an input error implies a delivery problem, the inerrant costs will be fully borne by the customer.
    • The customer must be present at home for delivery. If the delivery person does not find anyone and has to represent someone else, the costs associated with a new passage will be charged to the customer.
    • WITH HOME CARRIERS: If the package is present, immediately report it to the carrier, return the package and then contact us. Another will be sent to you.
  5. Product return
    • If the customer wishes to return the products without giving a reason, the transport costs are entirely at his expense. The amount of the products (not the transport costs) will be reimbursed as soon as the products are returned to the estate in perfect condition.
    • The customer has a period of 14 days from the day of delivery to decide on his desire to withdraw the product (by phone or email). From receipt of the withdrawal decision, the customer has 14 days to send the goods in perfect condition.
    • If there is an irrefutable problem with the wines and other products, an amicable agreement between the estate and the customer will be reached.
  6. Vintage
    If the vintage posted on the internet is exhausted, we will replace it, with the buyer’s agreement, with the following vintage.
  7. VAT
    • The prices displayed are all taxes included
    • 20% VAT for wines and derived products
    • 5.5% VAT for grape juice and cold cuts
  8. Personal informations
    • Your information is necessary to process your request and manage our commercial relations. In accordance with the law of 06/01/1978, you have the right to access, rectify and oppose information concerning you (you just need to write to us indicating your name, first name and address).

Product of France. Conditioned in Civray-de-Touraine.

Alcohol abuse is dangerous for health. To consume with moderation. Contains sulfites. The consumption of alcoholic beverages during pregnancy, even in small quantities, can have serious consequences on the health of the child.